Host of Jobber’s Masters of Home Service Podcast

Making your business more
profitable and more efficient

Masters of Home Service

A Podcast by Jobber

Masters of Home Service brings together successful business owners from a range of service industries, to share their successes, best tips, biggest downfalls and more, so you can make your home service business the best it can be.

Season 3 - EP 5

FROM JOB SITE TO OVERSIGHT: TRANSITIONING OUT OF THE DAILY GRIND

With Michelle Jeppesen

LISTEN ON

Michelle Jeppesen offers insights on transitioning from daily job site work to a strategic oversight role.

OVERVIEW

Outsourcing customer service can save you time and improve client satisfaction—but is it the right move for your business? Michelle Jeppesen shares expert insights on when to outsource, how to find the right partner, and the key benefits of delegating customer support. Learn how outsourcing can streamline operations, enhance customer experience, and free up your time to focus on business growth.

Episode Summary

Michelle breaks down the pros and cons of outsourcing and provides actionable tips for making the transition smoothly.

Signs It’s Time to Outsource – How to know when customer service is holding you back.
Choosing the Right Service Provider – Key factors to consider before outsourcing.
Improving Customer Experience – Ensuring seamless support while maintaining your brand’s voice.
Balancing Cost and Quality – How to outsource effectively without sacrificing service quality.

Discover how outsourcing can help you scale while keeping your customers happy! 🚀