Host of Jobber’s Masters of Home Service Podcast

Making your business more
profitable and more efficient

Masters of Home Service

A Podcast by Jobber

Masters of Home Service brings together successful business owners from a range of service industries, to share their successes, best tips, biggest downfalls and more, so you can make your home service business the best it can be.

Season 2 - EP 17

HOW TO SECURE LARGE & PROFITABLE JOBS

With Dan Guest and Judith Virag

LISTEN ON

Dan Guest and Judith Virag share their experience landing large contracts.

OVERVIEW

Customer experience can make or break your business. Dan Guest of Guest Plumbing & HVAC and Judith Virag of Clean Club Calgary share strategies for delivering top-tier service that keeps clients coming back.

Episode Summary

In this episode, Dan and Judith dive into the key elements of a great customer experience and how to set your business apart.

Building customer trust – The power of communication and reliability.
Service excellence – How small details create big loyalty.
Managing expectations – Setting clear standards to avoid misunderstandings.
Handling complaints effectively – Turning negative feedback into a business advantage.

Learn how to create a customer-first business that stands out in a competitive market! 🎙️