Host of Jobber’s Masters of Home Service Podcast

Making your business more
profitable and more efficient

Masters of Home Service

A Podcast by Jobber

Masters of Home Service brings together successful business owners from a range of service industries, to share their successes, best tips, biggest downfalls and more, so you can make your home service business the best it can be.

Season 1 - EP 8

WIN REPEAT JOBS: ACHIEVING CONSISTENT WORK QUALITY

With Kimberly Towers and Branden Sewell

LISTEN ON

Kimberly Towers and Branden Sewell share strategies for maintaining top-quality service to win repeat jobs and loyal customers.

OVERVIEW

Providing consistent, high-quality work is key to earning repeat customers and growing your business. Learn how to standardize service, train employees, and exceed customer expectations every time.

Episode Summary

Delivering Consistency – Branden and Kimberly share their strategies for ensuring top-quality work on every job.
Employee Training & Onboarding – Setting clear expectations and training new hires from day one to maintain high standards.
Customer Experience & Expectations – Using intake processes, pre-job forms, and walkthroughs to meet and exceed customer expectations.
Tracking & Improving Quality – Leveraging surveys, reviews, and before-and-after pictures to measure and enhance consistency.

Create repeat customers by delivering outstanding service every time! 🚀