Host of Jobber’s Masters of Home Service Podcast

Making your business more
profitable and more efficient

Masters of Home Service

A Podcast by Jobber

Masters of Home Service brings together successful business owners from a range of service industries, to share their successes, best tips, biggest downfalls and more, so you can make your home service business the best it can be.

Season 3 - EP 19

SHOULD YOU OUTSOURCE YOUR CUSTOMER SERVICE? HERE’S A COMPLETE GUIDE

With Michelle Jeppesen and Richard Grove

LISTEN ON

Michelle Jeppesen and Richard Grove provide a complete guide on whether you should outsource your customer service.

OVERVIEW

Outsourcing customer service can save you time, money, and stress—but is it right for your business? Michelle Jeppesen and Richard Grove break down the pros and cons, sharing expert strategies to maintain quality service while outsourcing. Learn how to delegate customer interactions without sacrificing your brand’s reputation.

Episode Summary

Discover how to outsource customer service effectively while keeping customers happy.

Benefits of Outsourcing – Save time and reduce operational costs.
Common Pitfalls – Avoid mistakes that could hurt customer relationships.
Finding the Right Partner – Key factors in choosing an outsourcing provider.
Maintaining Quality Control – Strategies to ensure consistent service.

Make outsourcing work for your business and keep customers coming back! 🚀