Host of Jobber’s Masters of Home Service Podcast

Making your business more
profitable and more efficient

Masters of Home Service

A Podcast by Jobber

Masters of Home Service brings together successful business owners from a range of service industries, to share their successes, best tips, biggest downfalls and more, so you can make your home service business the best it can be.

Season 1 - EP 3

FROM GOOD TO WORLD-CLASS CUSTOMER SERVICE

With Terence Chan and Kimberly Towers

LISTEN ON

Terence Chan and Kimberly Towers share strategies to elevate your customer service from good to world-class.

OVERVIEW

Exceptional customer service is the key to long-term success. Terence Chan and Kimberly Towers reveal how to build a world-class customer experience, balance staff and client needs, and turn five-star reviews into business growth.

Episode Summary

Creating a Winning Customer Service Strategy – Develop structured processes that ensure consistency and client satisfaction.
Managing Customer Expectations and Staff Well-being – Learn how to balance excellent service while supporting your team.
Maximizing Reviews for Business Growth – Use automation, feedback loops, and five-star reviews to attract more customers.
Turning Negative Feedback into Strength – Handle bad reviews strategically and improve processes for long-term success.

Master customer service and turn happy clients into lifelong advocates! 🚀